Thank you for visiting and shopping at warmgoose.com. Our online store currently supports the following regions: North America, Europe, Australia and New Zealand, Asia. Following are the terms and conditions that constitute our Shipping Policy.
Shipping rates & delivery estimates
We currently offer 2 shipping options. Affected by Covid-19, there will be some delay on the delivery.
Free Shipping： Each product is provided with free shipping （by USPS or similar). Delivery time for each package is 7-15 business days.
Expedited Shipping: Add $10 for shipping. Delivery time for each package is 3-5 business days （by TNT or similar）.
Note: All orders will be accepted and processed within 24-48 hours on workdays. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, the lead-time may be extended and shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email in advance.
Lost / MissingIn the event that your package is marked as delivered by the carrier, but you did not receive it, we ask that you first check with your neighbors, doorman, friends, and/or family members as we find that most often times they are holding the package on your behalf.
Warm Goose looks forward to receiving your package with a smile on your face, but long distance shipping is always unavoidable accidents, if you receive an order with damage or other unexpected circumstances, please contact our customer service immediately firstname.lastname@example.org we will work with you to resolve.
Please keep all packing materials and damaged merchandise before filing a claim.
Other policies about Warmgoose
Return & Refund Policy provides detailed information about options and procedures for returning your order.
Size Guide offers the way how to measure & choose the fitted size.
Customer Service shows our determination to serve our customers much better.