Shipping Policy

Shipping Policy

Thank you for visiting and shopping at  warmgoose.com. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipping rates & delivery estimates

We currently offer 3 shipping options. Affected by Covid-19, there will be some delay on the delivery.

Free Shipping: Each product is provided with free shipping (by USPS or similar). Delivery time for each package is 7-15 business days.

Standard Shipping: Add $10 for shipping. Delivery time for each package is 5-10 business days (by Aramex).

Expedited Shipping: Add $15 for shipping. Delivery time for each package is 3-5 business days (by DHL).

Note:  All orders will be accepted and processed within 24 hours on weekdays. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, the lead-time may be extended and shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email in advance.

 

Lost / Missing 

In the event that your package is marked as delivered by the carrier, but you did not receive it, we ask that you first check with your neighbors, doorman, friends, and/or family members as we find that most often times they are holding the package on your behalf.

 

Damages

Warm Goose looks forward to receiving your package with a smile on your face, but long distance shipping is always unavoidable accidents, if you receive an order with damage or other unexpected circumstances, please contact our customer service immediately support@warmgoose.com we will work with you to resolve.

Please keep all packing materials and damaged merchandise before filing a claim.

 

Other policies about Warmgoose

Return & Refund Policy provides detailed information about options and procedures for returning your order.

Size Guide offers the way how to measure & choose the fitted size.

Customer Service shows our determination to serve our customers much better.