Return & Exchange
Warmgoose 30 DAY Guarantee
At Warmgoose, return & refund are super easy and convenient, we strive to provide amazing products and guarantee 100% customer satisfaction. Warmgoose offers a 30-day Warranty for all products. Each return request will be dealt with within 24 hours during weekdays.
- You have 30 days from receipt of your order to request a return. Please send an email to our customer service email address: firstname.lastname@example.org
- Please contact us with details of why you are returning the item, then our after-sales department will contact you and assist you through the return process.
- Please make sure that the item you are returning is saleable and packaged as requested (see below), otherwise we will not be able to offer you an exchange or refund.
Please note:The product hangtag and Tracking number are the evidence that corresponds your items to our service.
In order to ensure our service can be carried out, please make sure the hangtag and item are in one package and provide our customer service with a valid tracking number before you return or exchange.
If the return is caused by the consumer, consumer should be responsible for the shipping fee（For example: Wrong size/color ordered Changed mind/ Item no longer wanted）.The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
We authorize a FREE return for the following types of situations:
- Manufacture defects: poor quality , zipper defects, rip or torn
- Wrong/missing item from the package.
However, we do not cover the return shipping fee in the following situations:
- Wrong size/color ordered
- Changed mind/ Item no longer wanted
We offer a $10 coupon to cover the return shipping cost. If you need to start an exchange, Please contact customer service immediately. We will ship the replacement once the returned item is received. You will receive a confirmation email along with the $10 coupon.
- Returned merchandise must be unworn (except for trying on), unwashed, free of any stains, scuffs, tears, or strange odors, and need to be in its original packaging and manufacturer's label.
- Returned items will need to be packaged with packing materials provided by Warm Goose (packing materials will be provided in the original package) and our customer service will assist you with this.
- If you are responsible for the return shipping cost of a return due to your own fault, please select Economy/Standard Shipping. Please select economy/standard shipping.
- We will inspect the product carefully before shipping. If there is any damage during shipping, please inform us about the damaged product by email. We will always be available to help you and work with you to solve the problem.
If you have any further questions, please contact us and we will do our best to assist you.
If you are not sure about the size you need to order, please contact us before purchase.
Due to different shooting environments and monitors’ color bias, color difference is inevitable.
If you changed your mind and never need the item, please inform us before shipping.