Return & Exchange

Warm Goose Return & Exchange Policy

Warm Goose 14-Day Guarantee

At Warm Goose, returns are simple. We strive to provide amazing products and guarantee 100% customer satisfaction. Warm Goose offers a 14-day warranty for all products.

RETURN PROCESS

You have 14 days from receipt of your order to request a return. Please email our customer service team at support@warmgoose.com with details about why you are returning the item. Our after-sales department will respond and assist you through the return process.

  1. Return Authorization:

    • Once your return request is accepted, we will send you a return shipping label and detailed instructions on how to return your items.
    • Returns must be shipped within 7 days of receiving the return label to remain eligible for a refund or exchange.

  2. Sellable Condition Requirement:

    • Returned items must be in their original, new, unused, and unwashed condition with all Warm Goose tags (including the yellow tag) still attached. Items returned without tags or in less-than-sellable condition may be rejected.

RETURN FEES

  • If Warm Goose is at fault:

    • For defective products, incorrect items, or quality issues (e.g., zipper defects, rips, or tears), Warm Goose will provide a prepaid return label.
    • If customers choose to return items on their own, Warm Goose will reimburse up to $15 of the return shipping cost after receiving the returned items.

  • If the customer is at fault:

    • For reasons such as wrong size/color ordered or a change of mind, customers are responsible for the return shipping cost.
    • Please use economy/standard shipping to minimize costs. We recommend reusing the original packaging to avoid additional charges.

RETURN CONDITIONS

  • All returned items must be in sellable condition:
    • New, unused, unwashed.
    • With all Warm Goose tags attached.
  • Items returned in damaged, soiled, or altered condition will not be accepted and may be returned to the customer at their expense.
  • Please provide valid tracking information within 7 days of receiving your return authorization. Failure to provide tracking may result in your return being rejected.

ORDER CANCELLATION

To cancel an order, contact us at support@warmgoose.com:

  • If your order has not yet shipped, we will issue a full refund.
  • If your order has shipped, we will refund your payment once the item(s) are returned and processed at our US return center.

LOST ORDERS

If your order has not been delivered within the estimated delivery time, please contact us. For US orders, items not delivered within 30 days may be eligible for a refund. International customers should contact us for further assistance.

REFUND POLICY

  • Refunds will be processed within 10 business days of receiving the returned item.
  • Refunds will be credited to the original payment method.
    • For PayPal payments, refunds will be visible immediately in your PayPal account.
  • Expedited shipping fees are non-refundable once the order has been delivered.

IMPORTANT REMINDERS

  1. Damaged Items During Shipping:

    • Inspect your order upon receipt. If any item is damaged, contact us immediately at support@warmgoose.com for assistance.

  2. Keep the Yellow Tag Attached:

    • Do not remove the yellow tag until you’re sure you will keep the product. Removing the tag will void eligibility for returns.

For additional questions, feel free to reach out to our customer service team. We are always here to help!