Return & Exchange
Return & Exchang
Warm Goose 14 DAY GUARANTEE
At Warm Goose returns are super easy, we strive to provide amazing product and guarantee 100% customer satisfaction. Warm Goose offers a 14 day Warranty for all products.
RETURN PROCESS
You have 14 days from receipt of your order to request a return. Please send an email to our customer service email address: support@warmgoose.com
Please contact us with details of why you are returning the item, then our after-sales department will contact you and assist you through the return process.
Once we accept your return request, we will send you a return shipping label and instructions on how to return your items. Please make sure that the returned item is "sellable condition"(see below), otherwise we cannot issue an exchange or refund for you. Please also make sure that you send out the returns within 1 week of receiving the return label, otherwise we will not issue an exchange or refund for you.
RETURN FEE
If the products received are defective or incorrect, the customer will not be responsible for the shipping cost incurred in returns. Once the returned products are received, Warm Goose will reimburse the return shipping cost for up to $15.
Otherwise the customer will be responsible for the return shipping fee. The cost will vary based on the carrier you choose.
We suggest using the original box or envelope that came with products for the return package, to avoid additional return shipping cost.
We will reimburse the return shipping cost for up to $15 in the following types of situations:
- Manufacture defects: quality issues, zipper defects, rip or torn
- Wrong/missing item from the package.
However, we do not cover the return shipping fee in the following situations:
- Wrong size/color ordered
- Changed mind/ Item no longer wanted
- Incorrect or incomplete address information
RETURN REQUESTS
- All items should be returned new, unused, unwashed and with any Warm Goose tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer.
- Please provide us with valid tracking information within 7 days of receiving this return authorization. item that generates valid logistics information after 7 days, we will have the right to refuse to accept it.
- If you are responsible for the return shipping cost of a return due to your own fault, please select Economy/Standard Shipping. Please select economy/standard shipping.
- We will inspect the product carefully before shipping. If there is any damage during shipping, please inform us about the damaged product by email. We will always be available to help you and work with you to solve the problem.
*If you have any further questions, please contact us and we will do our best to assist you support@warmgoose.com
EXCHANGE
We offer a $10 store credit to cover the return shipping cost for all exchanges. If you need to start an exchange, follow the same instructions as you would return the item and choose "exchange" when filling out the return form. We will ship the replacement once the returned item is received. You will receive a confirmation email along with the $10 coupon.
CANCELATION REQUESTS
To cancel an order, please contact us at support@warmgoose.com. If your order has not yet shipped, we will refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our US return center.
LOST ORDERS
In the unlikely event that you do not receive your order in the estimated delivery time, please contact us. Any US orders with items that have not been delivered within 30 days may request a refund. International customers will need to contact us directly for further information on refunding missing orders.
REFUND
All successfully returned items will be credited to the card used when placing the order. Expedited shipping fees are non-refundable once the order has been delivered. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Refunds will be processed by Warm Goose within 3 business days of receiving the returned item.